FAQs

A little more details about the artist Marcella Malau and Wulook Designs policies

 

Where are you located?

Wulook Designs is currently operating and located in Melbourne, Australia

Where did you learn to screen print?

I was very briefly introduced to screen-printing in High School, but most of what I have learnt has been self-taught.
Thanks to YouTube I am able to see other screen printers work process, what worked for them and figure out what works best for me. Of course this all came with a lot of trials and errors. I would not have come this far if I did not make so many mistakes!

 

Is every item screen-printed by hand?

Most of them are. Only the fabric based products such as the cushion covers, bags and scarves (I screen-print). The other wood based products (such as bookmarks, coasters, etc), are not printed by me but by other small businesses that specialise in wood printing and engravings.

Are all the designs yours?

They sure are! I create all the patterns and designs you see. The patterns are not normally created as planned designs, but I tend to create them based on how I’m feeling. When I’m bored or stressed, I “doodle” to relax. Most of the designs you see are unplanned creations.

The inspirations for my designs come from my Papua New Guinean background. PNG is a country filled with so many diverse cultures. I come from the East Sepik Province (up north-east of the country) it is also known as the Land of the Pukpuk (Crocodile). The Sepik people are known for their amazing carvings, which include a lot intricate patterns.

Is screen-print all you do?

No. I graduated as a Digital Artist, but technically I studied 3D animation. When I studied 3D animation, the main process I enjoyed was creating the 3D world (such as the characters, objects and buildings). I love the idea of creating something from just basic shapes.

Screen-printing is what I love, because it’s not strictly reliant on a computer (or machine) to create beautiful art pieces. You can make wearable or wall art as long as you have the materials to print on.

 

Can I buy your products in real life?

Yes!! I open at different markets around Melbourne, mainly in the South East area. You need to follow Wulook Designs Instagram or Facebook pages to keep up to date.

You can always email enquiries@wulookdesigns.com to be sent a direct update, if that is what you would prefer.

Do you accept wholesale orders?

Yes. I only offer wholesale for certain products. If interested please email enquiries@wulookdesigns.com for more information.

Do you ship worldwide?

Yes. If your country is not listed, please email enquiries@wulookdesigns.com and we’ll see what we can do for you.

If your order has not arrived within a reasonable amount of time, feel free to contact Wulook Designs directly through email or our social media platforms.

 

Are you shipping to Papua New Guinea?

Not at this point in time. But if you are based in PNG and are interested in making a purchase, arrangements can be made. Email enquiries@wulookdesigns.com for more information.

Wulook Designs will however be a having a pop-up shop in Port Moresby, once in a while. Follow our social media platforms to be updated.

How long will it take for my order to arrive?

It will generally take 2-4 business days for your order to be packed and shipped using registered mail. You will be sent an email and tracking number, once your order has been sent.

Depending on your location the waiting time for the delivery will vary from 3-15 business days. In some cases, possibly longer, depending on the postal services and holiday seasons.

Returns & Exchange policy

If you are unhappy with your product or find that it is faulty, we will happily refund or exchange the product. We need to be notified within 6 business days and products need to be returned within 12 business days to be eligible.

Wulook Designs takes no responsibility for damage received by the products whilst in transit. If damage occurs whilst in transit please make claim with the relevant shipping agent.

Please email enquiries@wulookdesigns.com to arrange a refund or exchange.

Also note that all returns will need to be shipped and handled at your own cost. As Wulook Designs is not liable for any lost products being returned, it is highly recommended that you use registered mail for tracking purpose.

Please note that you will not be refunded until the product has been shipped back to Wulook Designs with a tracking number. If no tracking number is included, you will be refunded once the package has been received by Wulook Designs.

Still curious?

Email enquiries@wulookdesigns.com or message Wulook Designs through our social media (Instagram & Facebook) platforms, if you have more questions.